IT Support Engineer I: Network & Systems Specialist

Socket.dev; Chesterfield (MO); On-site; USD 3,510,000 - 5,742,000; Full time

Benefits offered by this job

Comprehensive healthcare starting Day

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon’s OpsTech IT is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across regional sites. You’ll troubleshoot straightforward issues and aim for reliable IT infrastructure to keep operations running.

Responsibilities include network troubleshooting, systems administration, local project management, and policy maintenance while supporting colleagues on-site and remotely, with

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years IT client, server, and network service delivery experience.
• 2+ years networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years Windows, Mac or Linux OS support in a corporate setting.
• High school diploma or equivalent.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration.
• Ensure infrastructure networking and computing systems are available during production hours.
• Provide analytical and technical assistance for IT solutions improvements.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49lbs and stand/walk during shifts up to 12 hours.
• Support customers from multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Windows Server technologies

Networking fundamentals

PC repair & troubleshooting

IT service delivery

Multi-user high availability support

Education

High school diploma or equivalent

Tools

SCCM

Active Directory

DNS / DHCP

Job description

Amazon’s OpsTech IT is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across regional sites. You’ll troubleshoot straightforward issues and aim for reliable IT infrastructure to keep operations running.

Responsibilities include network troubleshooting, systems administration, local project management, and policy maintenance while supporting colleagues on-site and remotely, with