Field IT Support Engineer I — Operations Networking

Socket.dev; Windsor (CT); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographical area. You will troubleshoot straightforward problems and deviate from standard practices when necessary.

Responsibilities include networking, systems administration, project management, and collaboration with management and staff to improve IT solutions.

Qualifications

• High school or equivalent not required here, but 2+ years of professional IT experience are stated.
• Experience with multi-user, high-availability environments.
• Experience solving IT infrastructure problems across networks and endpoints.

Responsibilities

• Engineer and troubleshoot IT solutions across sites in a defined geographic area.
• Maintain infrastructure networking and computing systems during production hours.
• Lead technical projects and provide analytical support for IT improvements.
• Develop and enforce policies, procedures, and processes.

Skills

Network engineering

Troubleshooting

DNS/DHCP/TCP-IP

PC repair

Linux/Windows

Driver license

Education

Bachelor's degree in CS/IT or related

Job description

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographical area. You will troubleshoot straightforward problems and deviate from standard practices when necessary.

Responsibilities include networking, systems administration, project management, and collaboration with management and staff to improve IT solutions.