IT Support Engineer I: Regional Network & Systems Support

Amazon.com Inc.; Lithia Springs (GA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health insurance Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I to provide high-quality hardware, OS and enterprise software support across multiple sites in a defined region. You will troubleshoot, implement technical solutions, support IT infrastructure, and assist with regional projects while maintaining production availability.

We offer competitive compensation, Day-1 health benefits, 401(k) match, paid parental leave, and a casual dress code. Travel within local area is expected as needed.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI, TCP/IP) experience.
• 2+ years of operating system support in Windows, Mac or Linux in a corporate setting.
• 2+ years of supporting and maintaining a corporate network environment.
• High school or equivalent diploma.

Responsibilities

• Network engineering and troubleshooting across diverse software/hardware environments.
• Ensure infrastructure networking and computing systems are available during production hours.
• Interact with management to provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Create and maintain policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Support customers from multiple buildings and remote locations.
• Travel within local or regional area to support customers.

Skills

Windows Server

Networking basics

Troubleshooting

IT service delivery

Education

High school diploma

Tools

AD

DFS

Print Services

SCCM

DNS

DHCP

TCP/IP

Windows/Mac/Linux support

Job description

Amazon.com Services LLC is seeking an IT Support Engineer I to provide high-quality hardware, OS and enterprise software support across multiple sites in a defined region. You will troubleshoot, implement technical solutions, support IT infrastructure, and assist with regional projects while maintaining production availability.

We offer competitive compensation, Day-1 health benefits, 401(k) match, paid parental leave, and a casual dress code. Travel within local area is expected as needed.