IT Support Engineer I — Network & Systems Excellence

Amazon; Salinas (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Amazon’s OpsTech IT is hiring an IT Support Engineer I in California. You’ll implement technical solutions and provide high-quality support for computer hardware, OS, and enterprise software, troubleshooting straightforward problems and following SOPs where applicable.

Roles emphasize network engineering, systems availability during production, and collaboration with management for IT improvements, with travel up to 25% and physical demands noted.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• 1+ years of IT client, server, and network service delivery
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of Windows, Mac or Linux OS support in a corporate setting
• 2+ years of supporting and maintaining a corporate network environment
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in various software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs and standing/walking during shifts up to 12 hours.
• Traveling up to 25% of the time.

Skills

Troubleshooting in high availability

PC repair & deployment

IT service delivery

Corporate network support

Education

High school diploma

Tools

SCCM

Windows Server

DNS

DHCP

TCP/IP

Job description

Amazon’s OpsTech IT is hiring an IT Support Engineer I in California. You’ll implement technical solutions and provide high-quality support for computer hardware, OS, and enterprise software, troubleshooting straightforward problems and following SOPs where applicable.

Roles emphasize network engineering, systems availability during production, and collaboration with management for IT improvements, with travel up to 25% and physical demands noted.