IT Support Engineer I - Regional IT & Network Support

Amazon Inc.; Irvine (CA); On-site; USD 60,000 - 82,000; Full time

Job summary

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographical area.

You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Qualifications

• Experience with network engineering and systems administration.
• Ability to troubleshoot straightforward problems and follow SOPs.
• Willingness to travel within local/regional area.

Responsibilities

• Network engineering and troubleshooting across diverse environments.
• Ensure availability of infrastructure during production hours.
• Provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Create and maintain IT policies and procedures.
• Identify root causes of operational issues.
• Support customers in multiple buildings and remote sites.
• Travel within local or regional area to support customers.

Skills

Network troubleshooting

Data cabling

Systems administration

Analytical thinking

Customer support

Job description

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographical area.

You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.