IT Support Engineer I — Regional IT & Network Support

Amazon Inc.; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon in New York is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications. You are able to determine when to deviate from standard practices to accomplish the desired result and can troubleshoot straightforward problems that do not have defined SOPs.

You will support IT infrastructure, contribute to in-house technology development, and help deliver reliable IT services across

Qualifications

• Able to troubleshoot straightforward problems that do not have defined SOPs.

Responsibilities

• Network engineering and troubleshooting in diverse software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs and standing/walking during shifts up to 12 hours.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Job description

Amazon in New York is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications. You are able to determine when to deviate from standard practices to accomplish the desired result and can troubleshoot straightforward problems that do not have defined SOPs.

You will support IT infrastructure, contribute to in-house technology development, and help deliver reliable IT services across