IT Support Engineer I - Regional Ops Tech, Windows & Networking

Amazon Inc.; Fife (WA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Healthcare from Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC in WA seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites.

You will troubleshoot standard IT problems, support multiple buildings in the region, and travel locally to assist customers, with a focus on keeping systems available during production hours.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers - reliable transportation is a must.

Skills

Active Directory

DFS

Print Services

SCCM

DNS

DHCP

TCP/IP

Networking troubleshooting

Windows/mac/linux support

Education

High school diploma

Job description

Amazon.com Services LLC in WA seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites.

You will troubleshoot standard IT problems, support multiple buildings in the region, and travel locally to assist customers, with a focus on keeping systems available during production hours.