IT Support Engineer I - Global Ops IT Solutions

Amazon Inc.; Melville (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual attire

Job summary

Amazon.com Services LLC seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, OS, and enterprise software. You will troubleshoot straightforward issues and contribute to IT initiative improvements.

You will work on network engineering, systems administration, and cross-team collaboration to keep infrastructure available during production hours.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma
• Bachelor's degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server

Troubleshooting

PC repair

IT service delivery

Networking

OS support

Network maintenance

HS diploma

IT degree/experience

Education

Bachelor's degree

HS diploma or equivalent

Job description

Amazon.com Services LLC seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, OS, and enterprise software. You will troubleshoot straightforward issues and contribute to IT initiative improvements.

You will work on network engineering, systems administration, and cross-team collaboration to keep infrastructure available during production hours.