IT Support Engineer I — Global Ops IT, Onsite & Travel

Amazon Inc.; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching program

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Engineer I to provide high-quality hardware and software support, troubleshoot issues, and assist with IT infrastructure improvements.

You will help ensure availability during production hours and work with cross-functional teams across multiple buildings in the area. The role emphasizes hands-on technical skills, customer service, and the ability to follow SOPs while escalating complex problems appropriately.

Qualifications

• Entry-level IT support mindset with basic hardware/software troubleshoot skills.
• Ability to assess problems and follow documented processes while knowing when to escalate.
• Good communication and customer service during incident handling.

Responsibilities

• Provide hands-on IT support for hardware, operating systems, and enterprise software.
• Ensure systems remain available during production hours and assist with infrastructure issues.
• Assist with IT projects, document procedures, and contribute to process improvements.

Job description

Amazon Inc. is seeking an IT Support Engineer I to provide high-quality hardware and software support, troubleshoot issues, and assist with IT infrastructure improvements.

You will help ensure availability during production hours and work with cross-functional teams across multiple buildings in the area. The role emphasizes hands-on technical skills, customer service, and the ability to follow SOPs while escalating complex problems appropriately.