IT Support Engineer I — Global Ops IT & Networking

Amazon Inc.; Salinas (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC in California seeks an IT Support Engineer I to implement technical solutions and provide high-quality hardware, OS, and enterprise software support. You will troubleshoot straightforward problems and support IT infrastructure.

The role involves network engineering, systems administration, and project management, with travel up to 25% and occasional lifting up to 49 lbs. Day-one benefits and growth opportunities are highlighted.

Formación

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma.

Responsabilidades

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Conocimientos

Multi-user high availability debugging

PC repair & deployment

IT service delivery

Networking fundamentals (DNS, DHCP,TCP

OS support (Windows/Mac/Linux)

Corporate network maintenance

Analytical thinking

Educación

High school diploma

Herramientas

Active Directory (AD)

DFS

Print Services

SCCM

DNS

DHCP

TCP/IP

Descripción del empleo

Amazon.com Services LLC in California seeks an IT Support Engineer I to implement technical solutions and provide high-quality hardware, OS, and enterprise software support. You will troubleshoot straightforward problems and support IT infrastructure.

The role involves network engineering, systems administration, and project management, with travel up to 25% and occasional lifting up to 49 lbs. Day-one benefits and growth opportunities are highlighted.