IT Support Engineer I — Networking & Ops Solutions

Amazon; West Deptford Township (NJ); On-site; USD 34,000 - 58,000; Full time

Job summary

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support across sites in a defined geographical area. You will troubleshoot hardware, OS, and enterprise software, and may deviate from SOPs when needed to achieve results.

Responsibilities include network engineering, data cabling, systems administration, and supporting multiple buildings in the region. You will travel locally to assist customers and maintain uptime during production hours.

Qualifications

• Experience in multi-user high availability environments.
• Ability to troubleshoot standard IT issues across sites.
• Experience with enterprise hardware/software support.

Responsibilities

• Provide high-quality IT support for hardware, OS, and software across sites.
• Troubleshoot and resolve straightforward IT problems.
• Manage local technical projects and stakeholder interactions.
• Develop and follow policies, procedures, and processes.
• Identify root causes of operational issues.
• Assist in ensuring infrastructure is available during production hours.
• Travel within local/regional area to support customers.

Skills

Networking fundamentals

Linux & Windows

Cisco networking

PC repair & deployment

IT service delivery

Driver's license

Communication skills

Education

Bachelor's degree in CS/IT

Job description

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support across sites in a defined geographical area. You will troubleshoot hardware, OS, and enterprise software, and may deviate from SOPs when needed to achieve results.

Responsibilities include network engineering, data cabling, systems administration, and supporting multiple buildings in the region. You will travel locally to assist customers and maintain uptime during production hours.