IT Support Engineer I — Network & Systems Specialist

Amazon

Kentucky

On-site

USD 34,000 - 58,000

Full time

35 hours ago

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Benefits offered by this job

Health insurance from Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon Ops Tech Solutions is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software. You’ll troubleshoot straightforward issues and contribute to continuous improvement of IT solutions.

You will engage with cross-functional teams, manage local technical projects, and support infrastructure systems during production hours.

Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years troubleshooting in a multi-user high availability environment
2+ years PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in various software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Moving up to 49lbs and standing/walking during shifts up to 12 hours
Traveling up to 25% of the time