IT Support Engineer I — Operations Tech (OTS)

Amazon; Mesa (AZ); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon seeks an IT Support Engineer I to install technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area. You are able to troubleshoot straightforward problems and work with management to improve IT solutions.

You will support and travel within the local region to assist customers, contributing to continuous improvement of IT infrastructure.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
• Ensuring infrastructure networking and computing systems remain available during production hours
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support our customers

Skills

Windows Server administration

Troubleshooting

PC repair

Network fundamentals

Customer support

Education

High school diploma

Tools

SCCM

DNS/DHCP/SSL

Windows/macOS/Linux support

Job description

Amazon seeks an IT Support Engineer I to install technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area. You are able to troubleshoot straightforward problems and work with management to improve IT solutions.

You will support and travel within the local region to assist customers, contributing to continuous improvement of IT infrastructure.