IT Support Engineer I — Hands-On Networking & Ops

Amazon; West Deptford Township (NJ); On-site; USD 34,000 - 58,000; Full time

Job summary

Amazon IT Support Engineer I in New Jersey provides hands-on support for computer hardware, operating systems, and enterprise software across multiple sites within a defined area. You will troubleshoot straightforward issues and tour regional facilities to ensure systems stay available during production hours.

The role requires 2+ years in IT support, strong networking knowledge, and the ability to communicate technical concepts to non-technical staff.

Qualifications

• High school diploma or equivalent required.
• 2+ years of professional IT support experience.
• 2+ years of networking experience (DNS, DHCP, TCP/IP)
• 1+ years of IT client, server, and network service delivery
• Fluent in Cisco networking and either Linux and/or Microsoft
• Possess and maintain a valid Driver License

Responsibilities

• Network engineering and troubleshooting across diverse hardware/software environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49lbs and stand/walk during shifts up to 12 hours.
• Support customers from multiple buildings and remote sites.
• Travel within local/regional area to support customers.

Skills

Networking basics

Windows/Linux support

Troubleshooting

Communication skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon IT Support Engineer I in New Jersey provides hands-on support for computer hardware, operating systems, and enterprise software across multiple sites within a defined area. You will troubleshoot straightforward issues and tour regional facilities to ensure systems stay available during production hours.

The role requires 2+ years in IT support, strong networking knowledge, and the ability to communicate technical concepts to non-technical staff.