IT Support Engineer I - Hands-on, Global Ops

Amazon Inc.; Albuquerque (NM); Presencial; USD 42.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on payments and RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon.com Services LLC is seeking an Information Technology Support Engineer I to provide reliable IT support across operations. The role involves implementing technical solutions for hardware, OS, and enterprise applications, troubleshooting beyond standard procedures, and contributing to continuous improvement.

You will support production systems, manage local IT projects, author knowledge base articles, and help automate processes across locations.

Formación

• 1+ year of Windows Server technologies including AD, DFS, Print Services, SCCM.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation.
• 2+ years IT client, server, and network service delivery.
• 2+ years networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years Windows/Mac/Linux operating systems support.
• High school or equivalent diploma.

Responsabilidades

• Troubleshoot hardware, software, networking, and OS issues across environments.
• Implement and maintain IT infrastructure, ensuring availability during production hours.
• Manage local IT projects by defining requirements and tracking progress.
• Author and maintain knowledge base, procedures, and user docs.
• Identify inefficiencies and automate tasks to improve operations.

Conocimientos

Windows Server AD DFS SCCM

Networking DNS DHCP TCP/IP

PC repair

IT service delivery

Windows/macOS/linux support

Educación

High school diploma

Descripción del empleo

Amazon.com Services LLC is seeking an Information Technology Support Engineer I to provide reliable IT support across operations. The role involves implementing technical solutions for hardware, OS, and enterprise applications, troubleshooting beyond standard procedures, and contributing to continuous improvement.

You will support production systems, manage local IT projects, author knowledge base articles, and help automate processes across locations.