IT Support Engineer I — Global Operations IT

Amazon Inc.; New York (NY); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I, Ops Tech Solutions (OTS) in Brooklyn, NY to deliver high-quality hardware, OS, and enterprise software support. You will troubleshoot straightforward IT issues, support IT infrastructure, and collaborate on improving IT solutions across multiple buildings and locations.

The role involves physical tasks up to 49 lbs, 12-hour shifts, and regional travel, with full-time benefits including healthcare and 401(k).

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of supporting and maintaining a corporate network environment experience.
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server

Networking

PC Repair

IT Service Delivery

DNS/DHCP

OS Support

Network Administration

Education

High school diploma

Tools

SCCM

Print Services

Active Directory

Job description

Amazon.com Services LLC is seeking an IT Support Engineer I, Ops Tech Solutions (OTS) in Brooklyn, NY to deliver high-quality hardware, OS, and enterprise software support. You will troubleshoot straightforward IT issues, support IT infrastructure, and collaborate on improving IT solutions across multiple buildings and locations.

The role involves physical tasks up to 49 lbs, 12-hour shifts, and regional travel, with full-time benefits including healthcare and 401(k).