IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon in New York is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications. You are able to determine when to deviate from standard practices to accomplish the desired result and can troubleshoot straightforward problems that do not have defined SOPs.

You will support IT infrastructure, contribute to in-house technology development, and help deliver reliable IT services across

Qualifications

• Able to troubleshoot straightforward problems that do not have defined SOPs.

Responsibilities

• Network engineering and troubleshooting in diverse software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs and standing/walking during shifts up to 12 hours.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Job description

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.