IT Support Engineer I — Global Operations IT

Amazon Inc.; Kansas City (MO); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon.com Services LLC in Kansas City, MO, is hiring an IT Support Engineer I for Ops Tech Solutions. You will implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographical area.

You will troubleshoot straightforward issues, support IT infrastructure, and contribute to continuous improvement of IT solutions. The role includes travel within local regions to assist customers.

Qualifications

• Windows Server AD/DFS/Print Services/SCCM experience
• 2+ years troubleshooting in a multi-user high availability environment
• 2+ years PC repair, troubleshooting, deployment and liquidation
• 1+ years IT client, server, and network service delivery experience
• 2+ years networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of corporate OS support (Windows, Mac, Linux)
• 2+ years of supporting and maintaining a corporate network environment

Responsibilities

• Network engineering and troubleshooting in varied software/hardware environments.
• Ensure infrastructure networking and computing systems are available during production hours.
• Provide analytical/technical assistance for IT solutions and continuous improvement.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Move up to 49lbs and stand/walk during shifts up to 12 hours.
• Support customers from multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Windows Server

Networking concepts

PC repair

IT service delivery

Multi-user HA

OS support

High school diploma

Education

High school diploma

Tools

SCCM

Active Directory

DNS

DHCP

SSL

TCP/IP

Job description

Amazon.com Services LLC in Kansas City, MO, is hiring an IT Support Engineer I for Ops Tech Solutions. You will implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software across sites in a defined geographical area.

You will troubleshoot straightforward issues, support IT infrastructure, and contribute to continuous improvement of IT solutions. The role includes travel within local regions to assist customers.