IT Support Engineer I: Build & Maintain Global IT Ops

Amazon

Stone Mountain (GA)

On-site

USD 34,000 - 58,000

Full time

46 hours ago

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Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon in Stone Mountain, GA seeks an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software. You will troubleshoot straightforward problems, participate in network engineering, and help ensure infrastructure availability during production hours, with travel up to 25%.

This role offers comprehensive benefits, Day 1 health coverage, 401(k) matching, and RSUs, with a dynamic team focused on

Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
2+ years of troubleshooting in a multi-user high availability environment.
2+ years of networking (DNS, DHCP, TCP/IP) experience.
2+ years of corporate Windows/Mac/Linux OS support.
2+ years of supporting and maintaining a corporate network environment.

Responsibilities

Network engineering and troubleshooting in various software/hardware environments.
Ensure infrastructure networking and computing systems are available during production hours.
Provide analytical and technical assistance for IT solutions.
Manage local technical projects.
Maintain policies, procedures, and processes.
Identify root causes of operational issues and inefficiencies.
Move up to 49lbs and stand/walk during shifts up to 12 hours.
Travel up to 25% of the time.