IT Support Engineer I - Global Ops Tech | Day-1 Benefits

Amazon Inc.; Village of Castleton-on-Hudson (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software across geographically defined sites.

You will troubleshoot straightforward problems and determine when SOP deviations are appropriate to achieve desired results. We offer competitive compensation, healthcare benefits from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.

Qualifications

• Troubleshoot and resolve straightforward hardware, OS, and enterprise app issues.
• Provide high quality IT support across sites within a defined geographic area.
• Escalate complex problems per SOP when required.

Responsibilities

• Implement technical solutions and support computer hardware, operating systems, and enterprise applications.
• Maintain uptime and assist with IT infrastructure across Amazon Operations sites.
• Participate in initiatives to improve IT service delivery and user experience.

Job description

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software across geographically defined sites.

You will troubleshoot straightforward problems and determine when SOP deviations are appropriate to achieve desired results. We offer competitive compensation, healthcare benefits from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.