IT Support Engineer I, OpsTech Solutions (OTS)

Amazon; Village of Castleton-on-Hudson (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software across geographically defined sites.

You will troubleshoot straightforward problems and determine when SOP deviations are appropriate to achieve desired results. We offer competitive compensation, healthcare benefits from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.

Qualifications

• Troubleshoot and resolve straightforward hardware, OS, and enterprise app issues.
• Provide high quality IT support across sites within a defined geographic area.
• Escalate complex problems per SOP when required.

Responsibilities

• Implement technical solutions and support computer hardware, operating systems, and enterprise applications.
• Maintain uptime and assist with IT infrastructure across Amazon Operations sites.
• Participate in initiatives to improve IT service delivery and user experience.

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).