IT Support Engineer I — Global IT & Network Support

Amazon; Greenville (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Job summary

Amazon IT Support Engineer I in Greenville, SC, provides frontline IT support for hardware, operating systems, and enterprise software. You will implement technical solutions and troubleshoot standard issues to keep systems running smoothly.

You will collaborate with teams, follow SOPs but adapt when needed, and help improve IT solutions across Amazon operations. This role offers competitive pay, benefits, and growth opportunities within the org.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in IT or related field preferred.

Responsibilities

• Network engineering, data cabling, and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.

Skills

Windows Server AD

Troubleshooting

PC repair

IT service delivery

Networking basics

Communication

Education

High school diploma or equivalent

Bachelor's degree in IT or related field

Tools

SCCM

DNS

DHCP

Job description

Amazon IT Support Engineer I in Greenville, SC, provides frontline IT support for hardware, operating systems, and enterprise software. You will implement technical solutions and troubleshoot standard issues to keep systems running smoothly.

You will collaborate with teams, follow SOPs but adapt when needed, and help improve IT solutions across Amazon operations. This role offers competitive pay, benefits, and growth opportunities within the org.