IT Support Engineer I — Global Ops IT Specialist

Amazon.com Services LLC; Massachusetts; On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Parental leave 20 weeks

Job summary

Amazon.com Services LLC in North Andover, MA is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software. You will determine when to deviate from standard practices to accomplish results and troubleshoot straightforward problems lacking SOPs.

Responsibilities include network engineering, systems administration, and delivering IT solutions while ensuring availability during production hours.

Qualifications

• 2 years of professional experience in IT support or similar role.

Responsibilities

• Network engineering and troubleshooting across varied environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management to provide analytical and technical assistance for IT solutions.
• Managing local technical projects.
• Maintaining or creating IT policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

Networking concepts

Troubleshooting

PC repair

Windows/Linux

Client/server support

Education

Bachelor’s degree in Computer Science or related field

Tools

Cisco Networking

Linux

Windows

DNS

DHCP

Job description

Amazon.com Services LLC in North Andover, MA is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise software. You will determine when to deviate from standard practices to accomplish results and troubleshoot straightforward problems lacking SOPs.

Responsibilities include network engineering, systems administration, and delivering IT solutions while ensuring availability during production hours.