IT Support Engineer I — Global Operations Tech

Amazon; Daytona Beach (FL); On-site; USD 71,635,000 - 118,474,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographic area. You will troubleshoot straightforward problems, deviate from SOPs when needed, and help ensure availability during production hours.

The role offers competitive compensation, comprehensive healthcare, 401(k) matching, and up to 20 weeks of parental leave, with a casual dress code and

Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Responsibilities

• Network engineering and troubleshooting in a variety of software/hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Providing analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Traveling within your local or regional area to support customers.

Skills

Networking (DNS DHCP SSL TCP/IP)

PC repair & troubleshooting

IT service delivery

Linux & Windows fluency

Driver license

Education

High school diploma or equivalent

Job description

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographic area. You will troubleshoot straightforward problems, deviate from SOPs when needed, and help ensure availability during production hours.

The role offers competitive compensation, comprehensive healthcare, 401(k) matching, and up to 20 weeks of parental leave, with a casual dress code and