IT Support Engineer I — Global Ops IT & Networking

Amazon; Caledonia (MI); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer I in Michigan to implement technical IT solutions, support computer hardware and enterprise software, and troubleshoot straightforward problems. You will work with various teams to maintain uptime and improve IT services.

The role emphasizes hands-on hardware/software support, project involvement, and adherence to corporate IT standards while enabling productive operations in a fast-paced warehouse environment.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years troubleshooting in a multi-user high availability environment experience
• 2+ years PC repair, troubleshooting, deployment and liquidation experience
• 1+ years IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Skills

Troubleshooting in high-availability

Multi-user PC repair

IT service delivery

Corporate network support

Strong communication

Education

High school or equivalent diploma

Tools

Windows Server (AD, DFS, Print Services, SCCM)

Networking basics (DNS, DHCP, TCP/IP)

Cross-platform OS support (Windows, macOS, Linux)

Job description

Amazon.com Services LLC is seeking an IT Support Engineer I in Michigan to implement technical IT solutions, support computer hardware and enterprise software, and troubleshoot straightforward problems. You will work with various teams to maintain uptime and improve IT services.

The role emphasizes hands-on hardware/software support, project involvement, and adherence to corporate IT standards while enabling productive operations in a fast-paced warehouse environment.