IT Support Engineer I — Global Operations IT Expert

Amazon Inc.; Fresno (CA); On-site; USD 42,000 - 57,000; Full time

Job summary

Amazon.com Services LLC in Fresno, CA is seeking an IT Support Engineer I for OpsTech Solutions. You will implement technical IT solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographic area.

You’ll troubleshoot straightforward issues while following established SOPs or deviating where necessary to achieve outcomes. The role emphasizes maintaining availability during production hours, collaborating with teams, and

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting across software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server

Troubleshooting

Networking

IT support

PC repair

Education

High school diploma

Job description

Amazon.com Services LLC in Fresno, CA is seeking an IT Support Engineer I for OpsTech Solutions. You will implement technical IT solutions and provide high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographic area.

You’ll troubleshoot straightforward issues while following established SOPs or deviating where necessary to achieve outcomes. The role emphasizes maintaining availability during production hours, collaborating with teams, and