IT Support Engineer I — Global Operations Infrastructure

Amazon Inc.; Shreveport (LA); Vor Ort; USD 37.000 - 52.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC in Louisiana is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area. You will troubleshoot straightforward problems, drive improvements, and support local projects while ensuring availability during production hours.

The role requires 1+ years Windows Server and 2+ years networking experience, with a pathway to grow

Qualifikationen

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Aufgaben

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Kenntnisse

Windows Server

Troubleshooting

PC repair

IT service delivery

Networking fundamentals

Windows/mac/linux support

Ausbildung

High school diploma

Tools

SCCM

Jobbeschreibung

Amazon.com Services LLC in Louisiana is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area. You will troubleshoot straightforward problems, drive improvements, and support local projects while ensuring availability during production hours.

The role requires 1+ years Windows Server and 2+ years networking experience, with a pathway to grow