IT Support Engineer I: Global Ops IT and Networking

Amazon

Baltimore (MD)

Hybrid

USD 34,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Paid time off

Job summary

Amazon seeks an IT Support Engineer I for Ops Tech Solutions in Baltimore, MD. You will diagnose hardware, OS, and enterprise software issues, deliver high-quality support, and help keep production systems up and running.

You should have at least 2 years of IT experience in a multi-user environment, strong networking knowledge, and a bias for actionable improvements. The role includes travel up to 25% and a competitive compensation package.

Qualifications

High school diploma or equivalent
2+ years of professional IT experience in a multi-user high availability environment
2+ years of networking experience (DNS, DHCP, TCP/IP, SSL)
2+ years of PC repair, deployment and liquidation experience
1+ years IT client, server, and network service delivery experience
Fluent in Cisco networking and either Linux and/or Microsoft
Possess and maintain a current, valid Driver License
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Certifications like CompTIA A+, Network+, Cisco/CCNA, AWS (preferred)

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and inefficiencies
Moving up to 49lbs and standing/walking up to 12 hours
Traveling up to 25% of the time