IT Support Engineer I — Global Ops IT, Fast-Paced Impact

Amazon; Georgia; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon IT is seeking an IT Support Engineer I for Ops Tech Solutions in Georgia. You will implement technical solutions and provide high-quality support for hardware, OS, and enterprise software. You will troubleshoot straightforward issues and contribute to continuous IT improvements.

You will join a team that values ownership, rapid problem solving, and collaboration, with travel up to 25% and a focus on scalable infrastructure and customer outcomes.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment
• High school or equivalent diploma
• Possess and maintain a current, valid Driver License

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in various software/hardware environments
• Ensuring infrastructure networking and computing systems available during production hours
• Interacting with management and staff to provide analytical and technical assistance for continuous IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies

Skills

Windows Server AD/DFS/SCCM

Network protocols DNS/DHCP TCP/IP

PC repair & deployment

IT service delivery

Education

High school diploma or equivalent

Bachelor's degree in CS/IT (preferred)

Tools

AWS

Linux

Cisco/CCNA

Job description

Amazon IT is seeking an IT Support Engineer I for Ops Tech Solutions in Georgia. You will implement technical solutions and provide high-quality support for hardware, OS, and enterprise software. You will troubleshoot straightforward issues and contribute to continuous IT improvements.

You will join a team that values ownership, rapid problem solving, and collaboration, with travel up to 25% and a focus on scalable infrastructure and customer outcomes.