IT Support Engineer I: Global Ops IT, 25% Travel

Amazon Inc.; Baltimore (MD); On-site; USD 73,013,000 - 119,438,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Paid parental leave

Job summary

Amazon Inc. in Baltimore, MD is seeking an IT Support Engineer I, Ops Tech Solutions (OTS) to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software.

You will troubleshoot straightforward problems and support IT infrastructure within a fast-paced fulfillment environment. The role offers competitive compensation, Day 1 healthcare, 401(k) matching, and up to 20 weeks of paid parental leave.

Qualifications

• High school diploma or equivalent

Responsibilities

• Network engineering and troubleshooting across diverse software/hardware environments.
• Ensure infrastructure networking and computing systems stay available during production hours.
• Interact with management and staff to provide analytical and technical assistance for IT solutions improvement.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root-causes of operational issues and process inefficiencies.
• Move up to 49lbs and stand/walk for shifts up to 12 hours.
• Travel up to 25% of the time.

Skills

Networking

Troubleshooting

PC Repair

Driver License

IT Service Delivery

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cisco

Linux

Microsoft Windows

AWS

Job description

Amazon Inc. in Baltimore, MD is seeking an IT Support Engineer I, Ops Tech Solutions (OTS) to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software.

You will troubleshoot straightforward problems and support IT infrastructure within a fast-paced fulfillment environment. The role offers competitive compensation, Day 1 healthcare, 401(k) matching, and up to 20 weeks of paid parental leave.