IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon Inc.; Dundalk (MD); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is hiring an IT Support Engineer I for Ops Tech Solutions (OTS). The role involves implementing technical solutions and providing high-quality support for hardware, operating systems, and enterprise software across sites in a defined geographic area.

You will troubleshoot straightforward problems, participate in network and infrastructure tasks, and help improve IT solutions while adhering to SOPs or adapting as needed.

Qualifications

• High school diploma or equivalent required.
• 2+ years of professional experience in IT support.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of networking (DNS, DHCP, SSL, OSI, TCP/IP).
• 2+ years of PC repair, troubleshooting, deployment and liquidation.
• 1+ years IT client/server and network service delivery.
• Fluent in Cisco networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Network engineering and troubleshooting across varied software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous IT solution improvements.
• Manage local technical projects.
• Create and maintain policies, procedures, and processes.
• Identify root causes of operational issues and inefficiencies.
• Lift up to 49 lbs and stand/walk during shifts up to 12 hours.
• Travel up to 25% of the time.

Skills

Networking basics

PC repair & deployment

IT service delivery

Driver license

Cisco networking

Linux/Microsoft familiarity

Education

Bachelor's degree in CS/IT

Job description

IT Support Engineer I, Ops Tech Solutions (OTS)

Job ID: 10513691 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOP's.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Basic Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating technical concepts to a non-technical audience
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Can show strong verbal and written communication skills
• Experience working independently with minimal supervision

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MD, Sparrows Point - 25.48 - 41.68 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.