IT Support Engineer I — Global Ops IT & Networking

Amazon Inc.; Stone Mountain (GA); On-site; USD 86,789,000 - 119,851,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC, as part of Operations Tech Solutions (OTS), seeks an IT Support Engineer I in Stone Mountain, GA. You will deploy technical solutions and provide high-quality support for hardware, OS, and enterprise software, handling straightforward issues while following SOPs as needed.

Responsibilities include network engineering, systems administration, project work, and policy maintenance, with up to 25% travel and the ability to lift up to 49 lbs.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Skills

Windows Server AD

DNS/DHCP

Networking

PC repair

IT service delivery

OS support Windows/mac/Linux

Education

High school diploma

Tools

SCCM

Active Directory

TCP/IP

SSL

Job description

Amazon.com Services LLC, as part of Operations Tech Solutions (OTS), seeks an IT Support Engineer I in Stone Mountain, GA. You will deploy technical solutions and provide high-quality support for hardware, OS, and enterprise software, handling straightforward issues while following SOPs as needed.

Responsibilities include network engineering, systems administration, project work, and policy maintenance, with up to 25% travel and the ability to lift up to 49 lbs.