IT Support Engineer I - Global Ops & Fulfillment Tech

Amazon; Waco (TX); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon is seeking an IT Support Engineer I in Texas (Waco) to deliver reliable hardware, OS, and enterprise software support across sites. You will troubleshoot, install, and maintain IT systems, while adapting standard practices to achieve optimal results for regional customers.

Responsibilities include network and systems support, project management, and collaboration with management to drive continuous IT improvements.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi‑user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root‑causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server

Networking

PC repair

IT service delivery

Network troubleshooting

Windows/Mac/Linux support

Education

High school diploma

Tools

SCCM

Data cabling

Job description

Amazon is seeking an IT Support Engineer I in Texas (Waco) to deliver reliable hardware, OS, and enterprise software support across sites. You will troubleshoot, install, and maintain IT systems, while adapting standard practices to achieve optimal results for regional customers.

Responsibilities include network and systems support, project management, and collaboration with management to drive continuous IT improvements.