IT Support Engineer I — Fast-Paced Ops IT

Amazon

Waco (TX)

On-site

USD 34,000 - 58,000

Full time

14 days+

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Job summary

Amazon in Waco, TX is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographic area. You are able to determine when to deviate from standard practice to accomplish results and can troubleshoot straightforward problems without defined SOPs.

You will troubleshoot and support infrastructure, travel locally to assist customers, and contribute to continuous

Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
2+ years of Windows, Mac or Linux OS support in a corporate setting
2+ years of maintaining a corporate network environment

Responsibilities

Network engineering and troubleshooting across diverse software/hardware environments.
Ensuring infrastructure networking and computing systems are available during production hours.
Provide analytical and technical assistance for IT solutions and continuous improvement.
Manage local technical projects.
Maintain or create policies, procedures, and processes.
Identify root causes of operational issues and inefficiencies.
Support customers from multiple buildings and remote locations.
Travel within local/regional area to support customers.