IT Support Engineer I — End-User Tech & Training

M/I Homes, Inc.; Columbus (OH); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Paid parental leave

401(k) options

Profit sharing

Employee stock purchase plan

Home purchase program

Job summary

M/I Homes in Columbus, OH provides first level support for all end-users, handling PC, software, and hardware issues across divisions. You will assist with Pivotal, JD Edwards, and Microsoft Office, and document problems for timely resolutions.

The role involves rotating shifts, weekend work, occasional travel, and opportunities to train new staff. A Bachelor's degree in CS and 1–3 years help desk experience are required; strong communication and customer service skills are essential.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• 1–3 years of help desk experience.
• Strong verbal and written communication skills.
• Proven ability to quickly identify and resolve problems.
• Detail-oriented with excellent customer service.

Responsibilities

• Provides first level end-user support for computer applications and hardware.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Skills

Microsoft Office

Windows OS

Communication

Problem solving

Customer service

Multitasking

Education

Bachelor's Degree in Computer Science

Tools

Pivotal

JD Edwards

Job description

M/I Homes in Columbus, OH provides first level support for all end-users, handling PC, software, and hardware issues across divisions. You will assist with Pivotal, JD Edwards, and Microsoft Office, and document problems for timely resolutions.

The role involves rotating shifts, weekend work, occasional travel, and opportunities to train new staff. A Bachelor's degree in CS and 1–3 years help desk experience are required; strong communication and customer service skills are essential.