IT Support Engineer I

M/I Homes; North Carolina; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

401(k) traditional

401(k) Roth

Profit sharing

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes is seeking an entry-level IT Help Desk professional in North Carolina to provide first-level support for end-users across divisions, handling hardware and software issues and documenting resolutions.

You will assist with Pivotal, JD Edwards, Outlook, and Microsoft Office, and help onboard new employees while maintaining user satisfaction and timely problem resolution. A CS-related bachelor’s degree with 1–3 years of help desk experience is required.

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• 1–3 years of experience in a help desk environment.
• Knowledge of Microsoft Office and Windows.

Responsibilities

• Provides first level support for end-users with computer applications and hardware issues.
• Identifies, researches, and resolves problems; documents and tracks issues for timely resolution.
• Configures computer systems and handles installation and troubleshooting for network issues.
• Conducts new employee training on PC functions, Outlook, and related tools; creates build documentation.
• Performs additional duties as required.

Skills

Customer service

Verbal written communication

Problem solving

Detail oriented

Multitasking

Education

Bachelor's Degree in Computer Science or related field

Tools

JD Edwards

Pivotal

Outlook

Microsoft Office

Windows

Job description

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Provides first level support for all end-users within the Company.

Duties and Responsibilities:

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Work Conditions:

• Rotating shift.
• Weekend work required.
• Travel needed occasionally.
• Some lifting may be required.

Minimum Education Experience:

Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.

Skills and Abilities:

• Knowledge of general computer applications including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to quickly identify and resolve problems/issues.
• Detail oriented with excellent customer service skills.
• Ability to handle multiple tasks simultaneously.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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