IT Support Engineer I

M/I Homes, Inc.; Columbus (OH); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Paid parental leave

401(k) options

Profit sharing

Employee stock purchase plan

Home purchase program

Job summary

M/I Homes in Columbus, OH provides first level support for all end-users, handling PC, software, and hardware issues across divisions. You will assist with Pivotal, JD Edwards, and Microsoft Office, and document problems for timely resolutions.

The role involves rotating shifts, weekend work, occasional travel, and opportunities to train new staff. A Bachelor's degree in CS and 1–3 years help desk experience are required; strong communication and customer service skills are essential.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• 1–3 years of help desk experience.
• Strong verbal and written communication skills.
• Proven ability to quickly identify and resolve problems.
• Detail-oriented with excellent customer service.

Responsibilities

• Provides first level end-user support for computer applications and hardware.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Skills

Microsoft Office

Windows OS

Communication

Problem solving

Customer service

Multitasking

Education

Bachelor's Degree in Computer Science

Tools

Pivotal

JD Edwards

Job description

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary

Provides first level support for all end-users within the Company.

Duties And Responsibilities

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Work Conditions

• Rotating shift.
• Weekend work required.
• Travel needed occasionally.
• Some lifting may be required.

Requirements

Minimum Education Experience

Bachelor's Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.

Skills And Abilities

• Knowledge of general computer applications including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to quickly identify and resolve problems/issues.
• Detail oriented with excellent customer service skills.
• Ability to handle multiple tasks simultaneously.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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