End-User IT Systems Support Specialist

Edwards Electrical & Mechanical Inc.; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

Edwards Electrical & Mechanical Inc. seeks an experienced IT Help Desk Technician to support end users across multiple sites in the United States.

You will diagnose hardware, software, and telecommunication issues, provide in-person, phone, and email service, and document solutions. Responsibilities include onboarding new users, offboarding terminated ones, installing updates, managing mobile devices with MDM tools, and coordinating with vendors for complex cases.

Qualifications

• Associate’s degree in a computer-related discipline is required.
• One to five years in an end-user facing troubleshooting role.
• Experience supporting remote users across multiple locations is preferred.
• Proficiency with Windows 11/10, Microsoft Office 365, Autodesk and web conferencing.
• Experience with iOS devices and MDM, cellular modems, hotspots.
• Basic TCP/IP networking (DHCP, DNS, VPNs) and network gear.
• Strong communication and documentation skills.

Responsibilities

• Log, process, and prioritize help desk issues.
• Diagnose and troubleshoot hardware, software, and telecom issues.
• Provide excellent customer service in person, by phone, and by email.
• Assist with delivery, configuration, setup, maintenance, and troubleshooting of computer systems.
• Train end users and write clear instructions.
• Onboard new users and offboard terminated users.
• Repair/replace damaged hardware and mobile devices.
• Install software updates and patches.
• Coordinate with vendors for support.
• Manage mobile devices with MDM tools.
• Occasional travel to remote offices.
• Follow up with users to ensure full resolution.

Skills

Customer-focused support

Independent / team player

Clear written/spoken communication

Problem diagnosis and troubleshooting

Education

Associate’s degree in computer-related discipline

Bachelor’s degree preferred

Tools

Windows 11

Windows 10

Microsoft Office 365

Autodesk

Web conferencing

Copiers/MFP printers

iPhones/iPads

MDM device management

TCP/IP networking basics

Unifi access points

Meraki security appliances

Job description

Edwards Electrical & Mechanical Inc. seeks an experienced IT Help Desk Technician to support end users across multiple sites in the United States.

You will diagnose hardware, software, and telecommunication issues, provide in-person, phone, and email service, and document solutions. Responsibilities include onboarding new users, offboarding terminated ones, installing updates, managing mobile devices with MDM tools, and coordinating with vendors for complex cases.