IT Support Engineer — Hybrid IT Ops & Automation

Anthropic; New York (NY); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Anthropic is seeking an IT Support Engineer to join our IT Operations team. You will triage and resolve hardware, software, networking, and account issues across a mostly macOS environment, with a strong service mindset and sound judgment.

Anthropic is growing fast; you’ll onboard at scale, automate repetitive processes, and continually improve the employee experience. You’ll work with IT Engineering and Security and may grow into more technical infrastructure work.

Qualifications

• 7+ years hands-on IT support in fast-paced environments.
• Excellent communicator who helps people solve problems.
• Strong troubleshooting skills; methodical, curious, and persistent.
• Experience supporting macOS endpoints and ChromeOS/iOS/Android.
• Significant experience with Google Workspace administration.
• Experience with Slack administration and workspace management.
• Experience configuring and administering SaaS tools.
• Understand identity and access fundamentals — SSO, MFA, directory services.
• Familiar with MDM and endpoint management.
• Basic scripting (Bash or Python) for automation.
• Take ownership and follow through on issues.
• Think beyond the immediate fix and prevent recurrence.
• Willing to develop deeper technical skills and grow into more complex systems.

Responsibilities

• Triage and resolve hardware, software, networking, and account issues via ticketing system.
• Diagnose macOS, ChromeOS, iOS, Android, and core SaaS platforms.
• Troubleshoot device enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands‑on support for user technology, AV systems, conference rooms, and printers.
• Write and maintain internal documentation including runbooks and knowledge base articles.
• Identify patterns in support requests and surface recurring issues for automation.

Skills

IT support experience

Communication skills

Troubleshooting

macOS experience

Google Workspace administration

Slack administration

SaaS tools experience

Identity and access management

Scripting Bash/Python

Ownership & problem-solving

Education

Bachelor’s degree or equivalent

Tools

macOS management tools

Google Workspace

Slack

GitHub/Atlassian tools

MDM solutions

Job description

Anthropic is seeking an IT Support Engineer to join our IT Operations team. You will triage and resolve hardware, software, networking, and account issues across a mostly macOS environment, with a strong service mindset and sound judgment.

Anthropic is growing fast; you’ll onboard at scale, automate repetitive processes, and continually improve the employee experience. You’ll work with IT Engineering and Security and may grow into more technical infrastructure work.