IT Operations Engineer — Mac & Automation Specialist

anthropic; New York, San Francisco (NY, CA); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Optional equity donation matching

Generous vacation and parental leave

Flexible working hours

Job summary

An innovative tech company located in New York is seeking an IT Support Engineer to join their fast-paced IT Operations team. The ideal candidate will have 5-7 years of IT support experience and strong troubleshooting skills, focused on enhancing employee experience through effective tech solutions. Responsibilities include supporting macOS environments, improving operational efficiency, and contributing to automation efforts. You will have opportunities for professional growth in a rapidly scaling organization that values team collaboration and innovative problem solving.

Qualifications

• 5-7 years of hands-on IT support experience, ideally in a fast-paced environment.
• Understanding of identity and access management fundamentals.
• Familiarity with zero-trust security concepts.

Responsibilities

• Triage and resolve issues across hardware, software, and networking.
• Communicate with users of all technical levels.
• Streamline onboarding and other high-volume operations.

Skills

IT support experience

Troubleshooting skills

Communication skills

Scripting (Bash or Python)

Experience with macOS

Education

Bachelor's degree in a related field

Tools

Google Workspace

Slack

ChromeOS

iOS

Android

Job description

An innovative tech company located in New York is seeking an IT Support Engineer to join their fast-paced IT Operations team. The ideal candidate will have 5-7 years of IT support experience and strong troubleshooting skills, focused on enhancing employee experience through effective tech solutions. Responsibilities include supporting macOS environments, improving operational efficiency, and contributing to automation efforts. You will have opportunities for professional growth in a rapidly scaling organization that values team collaboration and innovative problem solving.