IT Support Engineer – Frontline Tech Hero

Courser; Sheboygan Falls (WI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) company match

Flexible vacation time

Paid sick time

Holidays including Birthday & Floating

Lifestyle reimbursement

Volunteer time

Parental leave

Certifications reimbursement

Descripción de la vacante

Courser in the United States seeks an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients, diagnosing and resolving hardware, software, and network issues while maintaining strong customer service.

You will install and configure OS/software, manage accounts and passwords, troubleshoot connectivity, and document solutions for the knowledge base, collaborating with IT teammates to ensure security and smooth operations.

Formación

• 2+ years of experience with Microsoft networks and IT support.
• Strong customer service focus and effective communication.
• Ability to diagnose hardware, software, and network issues.
• Experience with account provisioning and password resets.

Responsabilidades

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update OS, software, and hardware.
• Manage user accounts, passwords, and permissions.
• Escalate complex issues to senior engineers as needed.
• Support IT projects and maintain security/compliance.

Conocimientos

Active Directory & Group Policy

PowerShell

Networking & TCP/IP

Windows & Office troubleshooting

Customer service

Educación

High School diploma or GED

Associate degree preferred

Herramientas

ConnectWise

AWS

Azure

Google Workspace

Descripción del empleo

Courser in the United States seeks an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients, diagnosing and resolving hardware, software, and network issues while maintaining strong customer service.

You will install and configure OS/software, manage accounts and passwords, troubleshoot connectivity, and document solutions for the knowledge base, collaborating with IT teammates to ensure security and smooth operations.