Impactful IT Help Desk Engineer

Transitions Group; Sheboygan Falls (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Flexible vacation

Paid sick time

Holidays including Birthday and Float

Lifestyle reimbursement

Certification reimbursements

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients.

Responsibilities include troubleshooting hardware, software, and network issues, configuring systems, and maintaining documentation. The role requires strong analytical skills and a customer-oriented approach to resolve IT challenges efficiently. Join a fast-paced IT environment and contribute to ongoing success.

Qualifications

• 2+ years of experience with Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, cloud integration, network and endpoint security, TCP/IP, Active Directory and Group Policy.
• Excellent verbal and written communication with internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook).
• Capable of working under pressure and meeting deadlines while delivering strong customer service.
• Ability to work independently and complete assignments within given instructions and routines.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for users.
• Manage client user accounts, including password resets and permissions.
• Troubleshoot VPN, Wi-Fi, and network printer issues.
• Document solutions and update knowledge base for recurring issues.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate complex issues to senior engineers.
• Support projects like system upgrades, software deployments, and network expansions.
• Ensure data and systems security measures are followed.
• Maintain compliance with company policies and procedures.
• Answer calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Active Directory

Group Policy

Powershell

Technical documentation

Communication skills

Customer service

Ability to work under pressure

Education

High School diploma or GED

Associate degree (preferred)

Tools

ConnectWise

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients.

Responsibilities include troubleshooting hardware, software, and network issues, configuring systems, and maintaining documentation. The role requires strong analytical skills and a customer-oriented approach to resolve IT challenges efficiently. Join a fast-paced IT environment and contribute to ongoing success.