IT Help Desk Specialist — Fast-Response Tech Support

ptg; Sheboygan Falls (WI); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Flexible vacation

Paid sick time

Volunteer time

Parental leave

Certification reimbursement

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks, while maintaining high service standards and SLA adherence.

Responsibilities include account management, password resets, VPN and printer issues, and contributing to the knowledge base. This role requires strong communication and customer-service focus.

Qualifications

• 2+ years of experience with Microsoft networks and security fundamentals.
• Experience documenting procedures and resolving IT issues under SLA.
• Comfort working in a customer-facing IT help desk role.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure OS, software, and hardware for users.
• Manage user accounts, passwords, and permissions.
• Troubleshoot network issues including VPNs and printers.
• Document solutions and maintain knowledge base.
• Monitor IT systems and escalate complex issues.
• Support system upgrades and deployments.
• Ensure data security and policy compliance.
• Triagе calls and other duties as assigned.

Skills

Microsoft networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and networks, while maintaining high service standards and SLA adherence.

Responsibilities include account management, password resets, VPN and printer issues, and contributing to the knowledge base. This role requires strong communication and customer-service focus.