IT Support Specialist I - Frontline Tech Hero

ISG Technology LLC; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

ISG Technology LLC in Overland Park, KS is seeking an IT Support Specialist I to be the first line of troubleshooting in client environments. You will analyze problems, troubleshoot, document steps, and provide timely updates to clients while delivering an excellent customer experience.

The ideal candidate has a high school diploma or GED, 1–3 years of related experience, working knowledge of networking and systems administration, plus strong communication and teamwork skills.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related IT experience.
• Working knowledge of networking concepts and systems administration.
• Demonstrated ability to troubleshoot complex issues under pressure.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Triage and troubleshoot client issues, document steps taken, and escalate as needed.
• Manage and prioritize IT tickets based on urgency and SLA.
• Provide timely updates to clients and ensure a positive customer experience.
• Complete ConnectWise data entry accurately and on schedule.

Skills

Networking knowledge

Systems administration

Troubleshooting

Detail oriented

Customer service

Education

High School Diploma or GED

Job description

ISG Technology LLC in Overland Park, KS is seeking an IT Support Specialist I to be the first line of troubleshooting in client environments. You will analyze problems, troubleshoot, document steps, and provide timely updates to clients while delivering an excellent customer experience.

The ideal candidate has a high school diploma or GED, 1–3 years of related experience, working knowledge of networking and systems administration, plus strong communication and teamwork skills.