IT Help Desk Engineer - Frontline Tech Support & Growth

Palmetto Technology Group (PTG); Sheboygan Falls (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Flexible vacation

Paid sick time

Holiday time off

Certification reimbursement

Parental leave

Volunteer time

Job summary

Courser is hiring an IT Support Services I-Help Desk professional to diagnose, troubleshoot, and resolve issues across hardware, software, and networks. You’ll provide frontline support to employees and clients, maintain accounts, and contribute to a secure, compliant IT environment.

You will work with ConnectWise, document solutions, and collaborate with senior engineers on complex cases while delivering excellent customer service in a fast-paced setting.

Qualifications

• ...Must have 2+ years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation...

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, and printers.
• Install, configure, and update operating systems and software for users.
• Manage client user accounts, including password resets and permissions.
• Troubleshoot network issues including VPN and Wi‑Fi connectivity.
• Document solutions and update knowledge base for future reference.
• Monitor and maintain IT systems to prevent disruptions.
• Collaborate with IT team and escalate complex issues.
• Support IT projects like upgrades and deployments.
• Ensure security measures to protect data and systems.
• Maintain compliance with company policies.
• Answer calls and triage issues.
• Other duties as assigned

Skills

Microsoft Networks

Firewall configuration

Network configuration

Active Directory & Group Policy

Powershell

Documentation

Communication skills

MS Office

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

Courser is hiring an IT Support Services I-Help Desk professional to diagnose, troubleshoot, and resolve issues across hardware, software, and networks. You’ll provide frontline support to employees and clients, maintain accounts, and contribute to a secure, compliant IT environment.

You will work with ConnectWise, document solutions, and collaborate with senior engineers on complex cases while delivering excellent customer service in a fast-paced setting.