IT Help Desk Specialist - Unlimited Vacation & Growth

Palmetto Technology Group (PTG); United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k match

Unlimited vacation time

Paid sick time

Holidays (10)

Education reimbursement

Learning & development

Vacation after 1 year

Job summary

Courser seeks an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software, and networks, with a strong focus on customer service.

Join a fast-paced IT environment with SLAs, processes, and opportunities to work with ConnectWise and common cloud platforms. You will collaborate with the IT team to upgrade systems, manage accounts, and maintain security.

Qualifications

• 2+ years of experience with Microsoft Networks and IT support.
• Strong verbal and written communication with customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.
• Self-motivated with the ability to complete tasks independently.
• High School diploma or GED required.
• Associate degree preferred.

Responsibilities

• Provide frontline IT support via phone, email, and tickets.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update OS, software, and hardware.
• Manage user accounts and permissions.
• Troubleshoot network issues including VPN and Wi‑Fi.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate as needed.
• Support projects like upgrades and deployments.
• Ensure security measures protect data and systems.
• Maintain compliance with company policies.
• Answer phone calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Network security

Endpoint security

Active Directory

Group Policy

PowerShell

Documentation

Communication skills

MS Office

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

Job description

Courser seeks an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software, and networks, with a strong focus on customer service.

Join a fast-paced IT environment with SLAs, processes, and opportunities to work with ConnectWise and common cloud platforms. You will collaborate with the IT team to upgrade systems, manage accounts, and maintain security.