IT Help Desk Technician I — Growth in Healthcare IT

County of Riverside

Moreno Valley (CA)

On-site

USD 42,000 - 64,000

Full time

5 days ago

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Job summary

County of Riverside in Moreno Valley is seeking an IT User Support Technician - Level I to join the Information Services Team. This entry-level role provides Level One support to internal customers by identifying, prioritizing, and resolving software and hardware issues.

Ideal candidates have experience with remote troubleshooting in a fast-paced IT Help Desk or Service Desk environment, familiarity with ServiceNow and Microsoft 365/Windows 11, and a willingness to pursue CCNA or CompTIA

Qualifications

Graduation from high school or a certificate of proficiency issued by the California State Board of Education.
IT job-related coursework from an accredited college, university, or trade school preferred.
Experience in IT Help Desk environments is desirable.

Responsibilities

Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on aged calls to ensure timely response.
Troubleshoot computer issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.
Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
Research, evaluate, and test hardware, software products, and systems solutions; install, configure and test hardware and/or software, prepare reports and proposals for service.
Coordinate equipment deliveries and software licensing compliance.