IT Support & AV Technician — NYC (PTO & Holidays)

Widen the Net | B Corp™; United States; On-site; USD 41,328 - 47,926; Full time

Job summary

A tech support company is hiring an Information Technology Support Technician in New York City. The candidate will provide support for various operating systems, analyze IT issues, and document solutions. A sociable personality and excellent client-facing skills are essential. Candidates should have 1-2 years of IT support experience and familiarity with digital workspace technologies. The role offers a competitive hourly wage, W2 contract, PTO, and federal holidays.

Qualifications

• 1–2+ years of experience working as IT support/service desk.
• Excellent client-facing and problem-solving skills.
• Creative thinking and a sociable personality.

Responsibilities

• Troubleshoot Windows, Mac, and Linux operating systems.
• Analyze issues and follow up with end users.
• Build good relationships with 3rd-party vendors.
• Provide AV support for Google Meets.
• Document technical processes and solutions.

Skills

Troubleshooting Windows, Mac, and Linux

Active Directory

Office 365

Digital workspace technologies

Client-facing skills

Problem-solving skills

Tools

JAMF

Okta

Atlassian

Slack

Confluence

Google Workspace

Job description

A tech support company is hiring an Information Technology Support Technician in New York City. The candidate will provide support for various operating systems, analyze IT issues, and document solutions. A sociable personality and excellent client-facing skills are essential. Candidates should have 1-2 years of IT support experience and familiarity with digital workspace technologies. The role offers a competitive hourly wage, W2 contract, PTO, and federal holidays.