Field IT Technician II — Onsite & Remote Support

The Proactive Technology Group; New York (NY); Hybride; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Health insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Résumé du poste

A technology services company is seeking a technically skilled and dependable Field Technician based in Midtown Manhattan. You will provide onsite and remote support for various clients across Manhattan, Queens, and Brooklyn, requiring approximately 50% travel. The role includes troubleshooting, user assistance, network support, and hands-on technical work, all while maintaining a high level of customer service. Preferred candidates will have 2+ years of experience and knowledge in Microsoft technologies, networking, and IT support.

Qualifications

• 2+ years of experience in a managed services, field support, or IT support role.
• Experience troubleshooting workstations and network connectivity issues.
• Familiarity with Azure and Entra ID environments.

Responsabilités

• Provide Level 1/2 support for onsite and remote client environments.
• Travel to client sites for technical support and installations.
• Document work performed and technical findings in IT Glue.

Connaissances

Troubleshooting skills

Communication skills

Customer service

Detail-oriented

Independent work

Outils

Microsoft 365

Windows 10/11

Network infrastructure

IT documentation platforms

Halo PSA

Ninja RMM

Description du poste

A technology services company is seeking a technically skilled and dependable Field Technician based in Midtown Manhattan. You will provide onsite and remote support for various clients across Manhattan, Queens, and Brooklyn, requiring approximately 50% travel. The role includes troubleshooting, user assistance, network support, and hands-on technical work, all while maintaining a high level of customer service. Preferred candidates will have 2+ years of experience and knowledge in Microsoft technologies, networking, and IT support.