Hybrid IT Support Specialist — NYC HQ (Tue–Thu In-Office)

Carhartt WIP (Work In Progress); New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading clothing company in New York is seeking an IT Support Specialist to provide technical support for end-users. This role involves establishing and optimizing Helpdesk Operations, supporting a variety of technology initiatives, and requires experience in helpdesk support and a familiarity with various operating systems. The position is hybrid, requiring in-office presence three days a week.

Qualifications

• 2-4 years of experience in technical support within an enterprise setting.
• Extensive knowledge of macOS and Windows operating systems.
• Strong technical skills with networking and security.

Responsibilities

• Provide IT technical support to end-users, both on-site and remotely.
• Monitor and manage help desk tickets for various offices.
• Develop and implement new IT policies and processes.

Skills

Helpdesk support

Ticketing systems

Problem-solving

Technical project management

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Google Workspace

Microsoft tools

Slack

Asana

Okta

Entra

Job description

A leading clothing company in New York is seeking an IT Support Specialist to provide technical support for end-users. This role involves establishing and optimizing Helpdesk Operations, supporting a variety of technology initiatives, and requires experience in helpdesk support and a familiarity with various operating systems. The position is hybrid, requiring in-office presence three days a week.